On June, 3rd 2020, NOW! Jakarta Multimedia and MVB Indonesia hosted the second webinar series on Re-Start, Re-Open and Re-vitalise Hospitality Industry in Jakarta after the success of two days webinar under the same title for Bali Hospitality Industry.
With the on-going of the Covid-19 situation, it is unlikely that the world and the countries who are effected will be out of the problems anytime soon, therefore we are face with the fact that we need to adapt and adopt with the new situation and take on a different approach to cope with the issue.
This webinar aimed to create a two – edged sword to address the three R’S above : how to re-open the city to international travelers, and then to re-start business. The third phase is equally important, when we restart we should simultaneously revitalize and come back as something new, something fresh, the ‘New Jakarta’.
This know-how practicality was raised by experts as part of their presentations as they also shared their valuable insights and solutions to the problems occurring in this time of transition.
The webinar was opened by MVB Chairman, Alistair Speirs who expressed his appreciation to all guests and speakers who with the Covid-19 outbreak situation were still optimistic to engaging into the transititon of new normal for hospitality industry. He briefly discussed about the meaning of re-opening, re-starting and how to create confidence as to fulfill health, hygiene, safety and security standard and procedures.
First speaker to present was Shashibushan Jogani, President Director of PT. SGS Indonesia, a world's leading inspection, verification, testing and certification company. They developed disinfection protocols and are ready to help Jakarta with the whole range of services from cleaning and disinfection supervision, through to sampling and testing and of course the most critical part: certification that will be accepted in every major country.
Second speakers were Terry Burkin and Eamonn Sadler of Global Secure Accreditation (GSA), talked about a ‘safe’ destination, whereas in the time of crisis whole aspect needs revisited at the highest levels and could be done through accreditation.
Third speaker to present was Alexander Nayoan representing Jakarta Hotel Associations (JHA) shared about the challenges of re-opening hotels in Jakarta after almost 3 months being closed down after Jakarta city issued Indonesia large‑scale social restrictions and closed border internationally. To re-start and re-vitalise the business, hotel industry needs to be creative such as how to appeal to domestic market and the unusual type of marketing and technology, such as delivery to home, pay now stay later etc.
Next speaker was Lauren Farrow from Vriens and Partners, a Southeast Asia’s leading government affairs consultancy. She presented challenges of Indonesia government to tackle the pandemic. It is being critized for overlapping and uncoordinated standard and procedure to be follow from each sector, thus governmnet reopening seems a bit to early, and still other country are least confidence to Indonesia to open their border unless the procedure of travel is being held properly in Indonesia. She highlights that indeed for hospitality sector will need to do short-term focus on domestic market because unlikely there will be boost of international travelers.
And the last to present was Chadd McLisky of PT McLisky Consult talked about employee engagement and the importance of leadership in bringing the confidence of employee to not only work and expect thing to move, but take live issues management into business mandate. He explained not only Health and safety as the primary focus, leader needs to co-create the ‘next normal’ for employees and frequent communicated and re-explain the business vision, aspirations and business context.
After a very exciting Q&A session the conference then closed with a summary and conclusion by Alistair Speirs, who was very enthusiastic about the results and the ‘next steps’ of collaboration to survive the pandemic all together.